Returns & Exchanges
At Brother Store, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package the Items
Place the original items in their secure packaging, ensuring all original tags, labels, and hygiene seals are intact to qualify for a refund.
Ship It Back
Print the prepaid shipping label provided through our portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your new exchange size within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing